Google review management
Thoughtful replies and consistent review management
Before calling you, a prospective customer may look at your Google profile, read reviews and check your replies. A thoughtful response shows how seriously you take customer care, even to people who have never used your business.
KEELBLOOM helps craftspeople, shops, independent professionals and small businesses manage reviews on their Google Business Profile. You keep control of your reputation; we help you respond consistently and thoughtfully, in a voice that fits your business.
How this helps you
Your situationReviews accumulate and you lack the time to respond thoughtfully.
What we doWe prepare personalised replies for your approval before publication.
What you receiveUp to 20 French/English replies per month for one profile and a report, individually quoted.
Indicative budgets in US dollars (USD), rounded up to the next USD 10. Your quote confirms the scope, applicable taxes and final total.
How USD budgets are calculated
USD budgets are calculated from the rounded French reference budgets using the ECB reference of 22 October 2026: EUR 1 = USD 1.1205, then rounded up to the next USD 10. This is a fixed reference, not a live exchange rate. ECB reference
Why have someone manage your reviews?
Build confidence before the first enquiry
Thanking a customer, answering a question or explaining how to resolve an issue gives prospective customers a practical view of your customer service.
Save time while keeping your voice
We prepare personalised replies, helping you avoid missed feedback, repetitive templates and responses written in the heat of the moment.
Turn feedback into useful improvements
A monthly review identifies what customers appreciate and which concerns recur. It helps you choose improvements to your service, welcome or communication.
Genuine reviews and helpful replies can strengthen trust and support your local presence. Rankings depend on several factors: no position, rating or increase in revenue is guaranteed.
A monthly service with a clear scope
- One business location and one existing, verified Google Business Profile.
- A 30-minute onboarding conversation and a response guide covering tone, sensitive topics and approval rules.
- Two checks for new reviews per week, on business days.
- Up to 20 personalised replies per month, in French or English, with one revision round per reply.
- Draft replies within two business days after detection and receipt of the information needed. Replies are published after your approval; sensitive cases are referred to you.
- A review link or QR code inviting all customers with a real experience to share honest feedback, plus two neutral request templates. You decide whether to send them.
- A monthly report covering new reviews, replies, recurring themes and three priority actions.
Quoted individually · monthly fee based on volume. Onboarding, languages, approval timing and any additional fees are specified before you commit. More than 20 replies, multiple locations or an older backlog require a separate proposal.
You stay in control
- We understand your needs. Share the public profile link, your goals and the approximate review volume.
- We agree on the rules. You remain the profile owner. If we publish replies, you grant suitable manager access without sharing your password.
- We draft, you approve. Negative or sensitive feedback is reviewed with you. Private customer details are kept out of public replies.
- We review progress monthly. You know what was handled, what needs your decision and what the feedback suggests.
What is covered — and what is outside the package
The review service does not include creating or verifying a profile, Google posts, photos, advertising, other review platforms, paid software or 24/7 monitoring. These needs can be assessed separately.
We do not buy reviews, offer incentives or invite only satisfied customers. A negative review cannot be removed simply because you dislike it. Suspected policy violations may be reported with your approval; Google decides whether to remove the content. Reporting and appeals are outside this package and quoted separately.
We correct reproducible differences from the agreed specification reported within 14 days after delivery of the report, as set out in your quote. The agreement specifies frequency, cancellation terms and each party’s responsibilities.
See the kind of report you can receive
Your questions
Can you guarantee a five-star rating?
No. Reviews must reflect real experiences. Our role is to improve follow-up and response quality, not manufacture a rating.
How do you handle a negative review?
We draft a calm, factual reply without disclosing private information. Where appropriate, we invite the customer to continue the conversation directly with your business.
Do you need my Google password?
No. You retain ownership and grant manager access if needed. You can also publish the approved replies yourself.
Let’s discuss my Google reviews ↗
For your quote: profile link, number of locations, approximate monthly volume, languages and goals. Please do not send passwords or private customer information.
KEELBLOOM is an independent provider with no affiliation to Google. Google’s official review guidance.