KEELBLOOMDIGITAL AGENCYREPUTATION • SAMPLE DELIVERABLE
This scenario covers eight new reviews, including one negative comment to escalate to the owner. Replies are drafted and approved before publication. The aim is thoughtful customer care.
| Simulated feedback | Assessment | Proposed action | Approval / status |
|---|---|---|---|
| 5 detailed positive reviews | Finishing quality and listening are mentioned. | Personalised replies acknowledging the feedback without forced promotion. | Owner · drafts awaiting approval |
| 2 short positive reviews | Limited detail to personalise. | Thank the reviewer simply without inventing a project or interaction. | Owner · drafts awaiting approval |
| 1 negative review: delay | Dates and communications need to be checked with the business. | Empathetic reply, private contact invitation and case review. | Priority · no invented explanation |
| Review invitations | Invitation after delivery using the official profile link. | Ask for honest feedback without incentives or selecting only satisfied customers. | Proposed process · subject to approval |
Fictional review: “A bookcase that fits perfectly, lovely finishing and a team that listens.”
Proposed reply: “Thank you for your feedback. We’re pleased that the fit and finish meet your expectations. Thank you for trusting us with your project.”
Fictional review: “Delivery was delayed and I wasn’t kept informed enough.”
Proposed reply: “We’re sorry that the communication did not meet your expectations. We would like to review the exchanges and understand what happened. Please contact us directly so that we can discuss this with you.”
Fictional reviews, volumes and business; no average rating or reputation improvement is claimed. Actual replies reflect checked facts and require business approval. Disputes are handled privately; no customer details are disclosed. No fabricated reviews or rating guarantee.
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